Returns and Refunds
We hope you love your new Bella K purchase!
If your purchase isn’t quite right, we’re happy to offer a refund or exchange, provided that:
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Returns are made within You have 30 days from when you receive your order to return or exchange items. |
Articles are returned to us unworn & |
Include your order number &
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Important:
We cannot accept returns or exchanges for branded items not purchased from our online store. Such items must be returned to the original retailer. Please contact us at info@bellakjewellery.com.au before returning.
For your security, please return items via registered mail or with a return receipt, as we cannot be responsible for loss, damage, or theft during transit.
How to Return Your Item
Send your parcel via registered mail to:
BELLA K ECOMMERCE RETURNS/EXCHANGES
9 Sandringham Avenue, Thornton, NSW 2322
Keep your postage receipt until your return is processed.
Terms and Conditions for Returns and Exchanges
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Inspection:
Jewellery can only be examined similarly to trying it on in-store. Any damage from further use may result in compensation claims. -
Engraved Items:
All engraved or special order items are non-returnable. These are custom-made based on your specifications, and Bella K Jewellery is not liable for customer errors. -
Custom and Special Orders:
Custom-made items are made especially for you and are final sale—no exchanges or returns for change of mind. Please review your order carefully before purchase. -
Sale Items:
Change of mind returns or exchanges on sale/promotional items will be issued as Bella K Jewellery gift cards only. Refunds are not available for change of mind on sale products. -
Free Gifts:
If your refund or exchange causes your order to no longer meet promotion criteria, free gifts must be returned; otherwise, refunds will not be processed.
Refunds
Eligible items can be returned for a full refund within 30 days. All returns are inspected to ensure they are in a saleable condition. Refunds will be processed to the original payment method.
Shipping Costs
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Original shipping fees are non-refundable for change of mind returns.
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Return shipping costs are the buyer’s responsibility unless the item is faulty.
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If the item is faulty or damaged upon receipt, please include a detailed written explanation and proof of purchase with your return.
Faulty items will be replaced and return shipping costs covered upon acceptance.
If you have any questions or need assistance, please don’t hesitate to contact us at info@bellakjewellery.com.au